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Your gift from HSBC

Here are some frequently asked questions about your complimentary camera

FAQs

Who qualifies for the offer?

You'll receive this offer if you purchase a new HSBC Home Insurance policy in branch, over the phone or online between 7th June 2019 and 30th August 2019. If you cancel either your buildings or contents cover or both within the first 30 days of your policy start date, you will not be eligible to benefit from this offer.

How do I choose my gift?

Simply go to the 'Choose your gift' tab, enter your unique code and policy number, choose your camera and confirm your choice by clicking 'submit'. Your unique code can be found on your How to Claim email or letter.

Please note you will need to choose a camera within 60 days of receiving your Choice email or letter, at which point your login details will automatically expire. The expiry date will also be confirmed in the email or letter sent to you.

Can I choose my camera without internet access?

If you do not have internet access, please call the The Marketing Lounge Partnership (MLP) on 01565 656 721 quoting your unique code and policy number and a member of the team will be happy to help you. The helpline is open Monday to Friday 9am to 5.30pm excluding public and bank holidays. Your unique code can be found on your How to Claim email or letter.

How and when will I receive my camera?

Once you have chosen your camera, it will be sent via Royal Mail Second Class Tracked delivery within 30 days to your registered postal address.

Once I have chosen my camera, can I change it?

No, once you have chosen your camera we will not be able to change this for you. Please make sure you read all the information available to you before selecting your camera.

What if I need more information about the offer?

If you have a question that isn't listed here about the offer, please call MLP on 01565 656 721. The helpline is open Monday to Friday 9am to 5.30pm

If I have any questions about my Home Insurance, who can I contact?

If you have any questions about your Home Insurance please call 0345 300 5898. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm at weekends. On public holidays, opening hours may vary.