FAQs

Who qualifies for the offer?
You'll receive this offer if you purchase a new HSBC UK Select and Cover Insurance policy in branch, over the phone or online from 4th May 2021. If you cancel either your Select and Cover Insurance policy within the first 30 days of your policy start date, you will not be eligible to benefit from this offer.

How do I choose my gift?
Simply go to the 'Choose your gift' tab, enter your unique code and policy number, choose your gift, and confirm your choice by clicking 'submit'. Your unique code can be found on your How to Claim email or letter.
Please note you will need to choose a gift within 60 days of receiving your Choice email or letter, at which point your login details will automatically expire. The expiry date will also be confirmed in the email or letter sent to you.

Can I choose my gift without internet access?
If you do not have internet access, please call The Marketing Lounge Partnership (MLP) on 01565 656 456 quoting your unique code and policy number and a member of the team will be happy to help you.
The helpline is open Monday to Friday 9am to 5.30pm excluding public and bank holidays. Call charges may vary, and calls may be recorded and monitored.
Your unique code can be found on your How to Claim email or letter.

How and when will I receive my gift?
Once your policy has been in force for 30 days you will receive another email or letter to inform you that you qualify for the offer and when you can expect your gift to arrive. Gifts will be sent by The Marketing Lounge Partnership (MLP) who has been appointed by HSBC UK to manage this offer.
While we're currently maintaining our services, due to the ongoing circumstances around Coronavirus (COVID-19) our delivery lead times maybe longer based on the latest government advice. The safety of our colleagues and customers is always our top priority and we will keep you updated should anything change.

Once I have chosen my gift, can I change it?
No, once you have chosen your gift, we will not be able to change this for you. Please make sure you read all the information available to you before selecting your gift.

What if I need more information about the offer?
If you have a question that isn't listed here about the offer, please contact the Marketing Lounge Partnership (MLP) here, alternatively you can call MLP on 01565 656 456. The helpline is open Monday to Friday 9am to 5.30pm. Call charges may vary, and calls may be recorded and monitored.

If I have any questions about my HSBC UK Select and Cover Insurance, who can I contact?
If you have any questions about your HSBC UK Select and Cover Insurance, please call 0345 051 1351. Lines are open 8am to 6pm Monday to Friday. On public holidays, opening hours may vary.