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Privacy Policy

The cancellation fee refund website is operated by The Marketing Lounge Partnership Limited registered in England and Wales with Company Registration Number 06467245 and having its registered office address at The Cow Shed, Walnut Tree Farm, Lower Stretton, Warrington, Cheshire WA4 4PG ("We", "Us", "MLP") on behalf of HSBC is committed to protecting and respecting your privacy.

This Privacy Policy ("Policy") relates to services provided through our website and application ("Services") and sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

We are committed to protecting your privacy whilst remaining compliant with The UK General Data Protection Regulation ("UK GDPR") / The UK Data Protection Act ("DPA18") and The EU GDPR.

  • in respect of the personal data of users of the Website and the Services and business contacts and prospects of MLP,
    the Data Controller is HSBC ("Service Provider", "Client"); whose privacy policy/notice can be found here

PURPOSE AND LEGAL PURPOSE FOR PROCESSING
In order for us to fulfil our contractual and customer obligations, there is a requirement to collect specific personally identifiable information. There are legal bases for the processing of such personally identifiable information; primarily personal information is processed on the basis of consent. We retain evidence of consent which has been collected by Us or provided by our clients. Where consent cannot be obtained for various reasons, we may legally process the information you provide to us because we have a legitimate interest in doing so.

LEGITIMATE INTERESTS
We have a legitimate interest in further processing the information which is provided by you or our Client. We may also use your information for other specific legitimate purposes such as:

  • To ensure that content from our site is presented in the most effective manner for you.
  • To provide you with information, products or services that you request from us
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our service.
  • To validate an account upon registration. Should you contact us with a query in relation to an offer, we may use your data along with HSBC ("Client"), or permit selected third parties, such as but not limited to; participating partners to contact you regarding your query where necessary.

INFORMATION COLLECTION AND USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). The data we collect about you may include, but is not limited to:

  • Title
  • Name (first and last name)
  • Contact Address
  • Email address
  • If you contact us, we may keep a record of that correspondence and for training and quality purposes
  • Details of your visits to our site and the resources that you access.

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit or an email opened, the time spent on those pages, unique device identifiers and other diagnostic data.

DATA TRANSFERS & SAFEGUARDS
In certain instances, We are required to transfer a limited amount of personal information provided by customers to third parties in order to fulfil contractual obligations, Personal Data, may be transferred to computers located outside of the UK governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with relevant data protection laws.

LINKS TO OTHER SITES AND SERVICES
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

DATA USE
We use the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

LEGAL REQUIREMENTS
We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of We
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US
Questions, comments and requests regarding this privacy policy are welcome and should either be emailed to dco@mlp.agency or addressed to The Marketing Lounge Partnership Limited, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG.

This offer is being administered and managed on behalf of HSBC by MLP Fulfilment Services, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.