skip to main content

Terms and Conditions

  1. This offer is only open to new HSBC Home Insurance customers who switch their home insurance policy to HSBC via the HSBC bank website or by telephone.
  2. This offer does not apply to customers renewing or amending any existing HSBC Home Insurance policy.
  3. Only one cancellation fee refund is allowed per insured property.
  4. A "cancellation fee refund" is the refund of any cancellation fee imposed by the customer's existing Home Insurance policy when they choose to switch to HSBC.
  5. To be eligible for the switcher refund offer, you must be a UK resident (definition of UK is England, Scotland, Wales & Northern Ireland)
  6. To obtain the cancellation fee refund, a claim must be submitted within 90 days of customer's HSBC Home insurance start date. Any claims received after this date will be classed as invalid.
  7. You need to submit your claim for the cancellation fee refund by filling in this claim form online at
  8. We may request evidence of the cancellation fee charged by your previous insurer after submission of a claim. If we do request evidence, please note proof of cancellation must clearly show full name and address details as well as the provider's name and cancellation fee. We would advise that copies of the proof be posted rather than the originals as any documents provided will not be returned.
  9. If we request evidence of your cancellation fee, please note that you will not receive the cancellation fee refund if the name and addresses on the proof of cancellation do not match with the name and addresses on the HSBC Home Insurance policy schedule.
  10. The cancellation fee refund will be made in the form of BACS payment.
  11. Please allow up to 14 days from submitting your claim to receive your refund.
  12. You will not receive the cancellation fee refund if your HSBC Home Insurance policy is not live at the point of claim.
  13. This offer will be fulfilled by The Marketing Lounge Partnership on behalf of HSBC.
  14. HSBC Home Insurance is provided and underwritten by Aviva Insurance Limited.
  15. HSBC may remove or vary this offer at any time and without prior notice.
  16. This offer is being administered and managed on behalf of HSBC by MLP Fulfilment Services, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG.